Privacy Policy

Effective Date: October 9, 2026

Service Stays, LLC (“Service Stays,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you interact with our website, rental properties, property-management services, and communications.

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Information We Collect

Depending on your relationship with Service Stays, we may collect:

• Name and contact information, including mailing address, email address, and telephone number
• Property addresses, unit information, and rental application information
• Lease agreements, tenancy records, and move-in or move-out information
• Maintenance requests, service history, and property access information
• Communications with Service Stays, including emails and text messages
• Vendor, contractor, and service-provider information
• Payment, billing, and transaction-related information
• Information submitted through forms, resident portals, or property-management systems
• Website usage, device information, and technical information
• SMS messaging preferences, opt-in records, and opt-out requests

We may collect this information directly from you or through authorized property-management systems and service providers.

How We Use Information

We use personal information to:

• Provide and manage rental housing and property-related services
• Communicate with residents, prospective residents, property owners, vendors, and contractors
• Process maintenance requests and coordinate repairs
• Schedule appointments, inspections, and property access
• Administer leases, rental applications, move-ins, and move-outs
• Maintain resident, property, and business records
• Respond to inquiries and customer-service requests
• Send authorized account, service, and property-related notifications
• Process and document payments and financial transactions
• Maintain security, prevent fraud, and protect our properties
• Comply with applicable laws and legal obligations
• Improve our services, technology, and operational processes

Some communications and administrative tasks may be assisted by automated systems, including artificial intelligence, operating under Service Stays’ direction.

SMS and Text Messaging Communications

Service Stays offers optional SMS communications to residents, prospective residents, and other authorized contacts.

If you affirmatively consent to receive text messages, we may send messages concerning:

• Maintenance requests and repair updates
• Appointment and inspection scheduling
• Property access coordination
• Leasing inquiries and rental applications
• Move-in and move-out information
• Resident account and property-management updates
• Customer-service responses
• Other informational or transactional communications related to our services

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to a Service Stays text message. You may reply HELP for assistance.

Consent to receive SMS messages is voluntary and is not a condition of renting a property, purchasing services, or otherwise doing business with Service Stays.

How We Obtain and Record SMS Consent

We may obtain SMS consent through:

• An optional, unchecked checkbox on a website or electronic form
• Resident onboarding or rental application forms
• An affirmative text-message keyword opt-in, such as START
• Documented verbal consent, where permitted and appropriate

When consent is obtained, we may maintain records including the telephone number, date and time, consent method, applicable disclosure, and consent status.

We also maintain records of opt-out requests and messaging preference changes.

Providing a telephone number alone does not automatically constitute consent to receive optional SMS communications.

Mobile Information and SMS Consent Privacy

Service Stays does not sell, rent, or share mobile phone numbers, SMS opt-in data, or text-messaging consent information with third parties or affiliates for their marketing or promotional purposes.

SMS opt-in data and consent are excluded from the information-sharing practices described elsewhere in this Privacy Policy to the extent those practices would permit marketing or promotional use by third parties.

We may use communications service providers, including SMS delivery platforms, to process information solely as necessary to operate our messaging services, deliver requested communications, maintain consent records, and comply with applicable requirements.

Such service providers are not authorized to use SMS opt-in information for their own marketing or promotional purposes.

How We Share Information

We may disclose personal information when reasonably necessary to operate our business, including to:

• Property-management technology providers
• Communications and messaging service providers
• Payment processors and financial service providers
• Hosting, security, and technology providers
• Maintenance vendors and contractors
• Professional advisers, including legal and accounting professionals

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, properties, residents, customers, or others.

Service providers receiving information on our behalf are expected to use it only for authorized purposes and subject to applicable contractual and legal obligations.

SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

These safeguards may include access restrictions, authentication, secure communications, and other measures appropriate to the information being processed.

No electronic system or method of transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage rental properties and business relationships, comply with legal obligations, resolve disputes, and maintain appropriate business records.

SMS consent and opt-out records may be retained as necessary to document messaging preferences and compliance.

Your Privacy and Communication Choices

You may contact Service Stays to request correction or updating of certain personal information.

You may opt out of SMS communications at any time by replying STOP.

You may request SMS assistance by replying HELP or contacting Service Stays through our website.

Opting out of optional text messages does not prevent Service Stays from communicating through other lawful channels regarding your tenancy, property, or contractual obligations.

Third-Party Services

Our website and services may contain links to or integrate with third-party platforms, including resident portals, payment processors, and property-management systems.

These providers may maintain their own privacy policies governing their independent processing activities.

Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, technology, or legal requirements.

The effective date at the top of this page indicates when this Privacy Policy was last updated.

Contact Us

Service Stays, LLC

Website: https://service-stays.com

For questions about this Privacy Policy, personal information, or communications preferences, please contact us through the contact information provided on our website.